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About this Portfolio

About the MAPC Program

According to the program website, the Master of Arts in Professional Communication (MAPC) “combines theory and practice of written, visual, and digital communication in professional contexts” (p. 1). The program draws on expertise from diverse faculty to prepare students for careers as professional communicators. A core requirement for the MAPC program is the completion of 30 credit hours.

 

The following courses were those I took toward earning the degree:

 

  • ENGL 839: Writing Proposals and Grant Applications

  • ENGL 852: Rhetoric and Professional Communication (required)

  • ENGL 853: Visual Communication (required)

  • ENGL 850: Research Methods in Professional Communication (required)

  • ENGL 856: Theories and Practices of Workplace Communication (required)

  • ENGL 885: Composition Theory

  • ENGL 675: Writing for Electronic Media

  • COMM 809: Communication, Culture and the Social Net

  • ENGL 832: Topics in Scientific, Technical and Business Writing (Book Publishing in the 21st Century)

  • ENGL 892: Master’s Project

 

In addition to fulfilling the course requirement, students complete either a publishable research article or a client project. Students may choose which option they will pursue. Because I plan to enter business or industry upon graduation, I selected the project option. I parterned with the Pearce Center for Professional Communication at Clemson University, working with client Ashley C. Fisk to complete my project. All of its components are available for review on the Professional Communication competency page.

Surface: This level is concerned with the most concrete details of the site’s appearance. The images, text, and additional visual elements make up the surface of my web portfolio. I used Wix.com to create my website. This template-based website building platform provided me with tools needed to include all necessary components of the portfolio, including text, images, video, and documents. I selected Wix.com over other platforms because it allowed me to keep a simple design that would capture the needs and expectations of its audience rather than the technology (Shedroff, 2001). While I have experience coding HTML and CSS and have created several websites demonstrating that knowledge, the nature of the MAPC portfolio called for an additional approach. I chose Wix.com because it gave me flexibility in terms of layout while still conforming to a conservative design with dynamic features. Overall, Wix.com was the best platform because it provided the means for accomplishing my goal and was user-friendly for me as well as my site visitors.

 

Skeleton: The skeleton refers to the placement of the visual elements. As Garrett (2003) suggests, I maximize effect and efficiency through the arrangements of the elements. This level includes information, interface, and navigation design. Utilizing Barton and Barton’s (1993) claims regarding the privileging of information in visual documents through rules of inclusion and exclusion, I arrange the elements of each page in a similar, structured manner. My portfolio utilizes a simple Margin-Centre-Margin structure and, therefore, models a vertical triptych design that is common in web design (Kress and van Leeuwen, 2006). Furthermore, the individual competency pages each present its content in the same order. This arrangement constructs all pages using both graphic design and composition pedagogy, establishing familiar conventions across the site and increasing usability.

 

Structure: This level defines how the features and functions of the site fit together. It represents interaction design and information architecture; thus, it refers to the overall organization of the site. The navigation bar assists users in executing tasks and obtaining information. I titled the tabs, as well as the individual pages, with those that featured minimal text and would be easy-to-understand and most applicable to my MAPC Committee audience.

 

Garrett's (2003) conceptual framework for website design

Scope: The scope level emerges through the creation of functional specifications and content requirements. It is on this level where content is determined and detailed descriptions of the site’s functionality are included. This plane was subject to MAPC guidelines requiring that student portfolio illustrate an understanding of the six MAPC competencies. To demonstrate these areas, students highlight various assets through a discussion of three components: rhetorical situation and goals, the design and development process, and critical reflection.

 

Strategy: The most abstract of the planes, strategy, defines both the user needs and the site objectives. As a designer, I aim to demonstrate my knowledge of the MAPC competencies and showcase the work completed during my time as a graduate student at Clemson University in a visually appealing way. To meet the needs of users (e.g., the MAPC Committee), I fulfill the site objectives of effectively communicating my knowledge and illustrating my connections to theory. This is done in a way that promotes a sense of friendliness and ease-of-use.

 

 

While Garrett’s (2003) conceptual framework supports the overall design of the portfolio, I also took into account Redish’s (2007) and Krug’s (2000) design principles. Because most people read very little on the home page, I grab the attention of site visitors with a multimedia introduction and salient photograph. My home page is “content-rich” but is not wordy, as it contains no text (Redish, “Home Page,” 2007, 30). Rather than providing written instructions or navigation tips on the home page where they would not be read, these guidelines are included in the video (Krug, 2000). My portfolio exemplifies Krug’s (2000) first law of usability: don’t think. I titled clearly the pages within my navigation bar and conducted several usability tests with MAPC Committee Chair, Dr. Williams, and other colleagues to ascertain the success of the titles.

 

Some additional elements I used to increase usability were a clear visual hierarchy on each page, multiple and persistent paths of navigation, breadcrumbs, and defined areas within each page (Krug, 2000). The MAPC guidelines, however, suggest that portfolio pages make use of large quantities of text, a practice that Krug (2000) warns against. This was an ongoing constraint during the development of this portfolio.

 

Above all, Garrett (2003) argues, “content is king on the Web” (35). While he claims that valuable content is the “single most important thing most Web sites can offer to their users” (35), Mazur (2003) claims that information design and usability are equally important, and that the best products integrate both “in a more collaborative, holistic way” (28). George (2002) argues that Web pages must speak from a design perspective, and she credits desktop publishing for encouraging the inclusion of design in writing instruction. She says, “Web pages must have an internal coherence; they must, in other words, be navigable. The internal logic of a Web piece is likely to appear first in the visual construction of the page—not only in the images chosen but the colors, the placement of text or links, the font, the use of white space, and other elements linked more closely to the world of graphic design than to composition pedagogy” (George, 2002, 26). Thus, my choices in typography, color, and element arrangement were central to conveying my personality and matching the intended tone of my website (Mackiewicz, 2005). To be a successful writer, I acknowledge and cater to my audience, “writ[ing] the content they need in the words and way that they need it” (Redish, “People, People, People,” 2007, 12). I demonstrate a user-centered design, taking the user into account every step of the way (Garrett, “User Experience,” 2003).

 

This portfolio serves to fulfill one of the requirements for the Master of Arts in Professional Communication degree at Clemson University. All assets in it were completed between August 2012 and January 2014 and showcase at least one of the six MAPC program competencies.

 

Navigating the Portfolio

 

The navigation bar, which appears at the top of each page within the site, is positioned slightly below the static header. It provides easy access to the following pages: home, about, mapc competencies, contact, and works cited. The home page welcomes the visitor to the portfolio through the multimedia introduction. Via the mapc competencies tab, site visitors can locate the pages for each respective competency. A works cited page is also available for the visitor. The contact page displays contact information, includes links to my social media profiles, and features my resume.

 

Portfolio assets are accompanied by a discussion divided into the following three sections:

 

Rhetorical Situation and Goals: This section details the exigency for the project, the audience for the work, and the constraints under which the work was completed. It also includes a discussion of the rhetorical goals. This section is informed by Lloyd Bitzer’s (1968) “The Rhetorical Situation.”

 

Design and Development Process: This section provides a narrative explaining how the work was completed. It also connects relevant works, demonstrating my knowledge of appropriate literature from the MAPC orals reading list and my ability to connect and apply this literature to actual practice. This section includes drafts and prototypes and gives attention to the process of revision.

 

Critical Reflection: This section includes my critical reflection on the work. It incorporates literature from the MAPC orals reading list and establishes connections between theory and practice. Also in this section, I explain what I learned throughout the project.

 

Design Rationale

 

When designing this portfolio, I gave prime consideration to my audience: the MAPC Committee. For the site to showcase my knowledge of design and usability, highlight my personality, and feature my professional assets, it was vital that I present the information in a persuasive, visually appealing, and effective way. One goal of this portfolio is for it to generate the conversation as suggested by Redish (“Home Pages,” 2007). I establish “the tone from [my] side of the conversation by sharing the site’s personality with site visitors” (Redish, “Home Pages,” 2007, 31). This personality is accomplished through my intentional choices in layout, typography, colors, and overall style (Redish, 2007; Mackiewicz, 2005). By relying on audience analysis and principles of usability, visitors are welcomed to explore my web portfolio; thus, I invite conversation regarding elements of professional communication, including rhetorical theory, workplace communication, and principles of design.

 

The design of this portfolio showcases Garrett’s (2003) conceptual framework of website design and employs his suggestion to build the five planes from bottom to top. Moving from abstract to concrete, the planes provide a structure for talking about user experience problems and the tools used to solve them. The framework includes surface, skeleton, structure, scope, and strategy.

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